Refund Policy

How Our 24-Hour Guarantee Works

Personalize Online creates custom songs based on your specific inputs (name, category, personal details). Each song is:

• Professionally Created: Crafted based on your personalization
• Unique to You: Includes your name in the lyrics and is tailored to your story
• Delivered Within 24-48 Hours: Sent to your email once completed
• Custom Digital Product: Created specifically for you based on your details

You have 24 hours from the time you receive your completed song to review it and request a refund if you're not satisfied. To request a refund, email us at support@personalize-online.com within 24 hours of delivery with your order number and reason for dissatisfaction.

Before You Order

To ensure you're completely happy with your purchase, we strongly recommend the following before placing your order:

1. Listen to Samples

Click "🎵 Hear a Sample First" on our homepage to preview the style and quality of our songs. This gives you a clear idea of what to expect from your personalized song.

2. Review Your Details Carefully

• Name Spelling: Double-check the spelling of the name you want in the lyrics
• Category Selection: Make sure you've chosen the right category (Birthday, Manifestation, Confidence, etc.)
• Personalization Details: Review any additional information you've provided
• Email Address: Ensure your email is correct so you receive your song

3. Understand What You're Getting

Each personalized song includes:

• Your name woven into the lyrics
• Music in the style of your chosen category
• A 2-3 minute MP3 file delivered via email
• Unlimited personal listening and sharing rights

Technical Issues

If you experience technical issues that prevent you from receiving or accessing your song (not dissatisfaction with the content), please contact us immediately:

Examples of Technical Issues We Can Help With:

• You didn't receive your song email within 10 minutes
• The download link is broken or expired
• The audio file won't play or is corrupted
• You were charged twice by mistake
• Payment was processed but no order was created

Contact our support team at support@personalize-online.com with:

• Your order number or email used for purchase
• Description of the technical problem
• Screenshots if applicable

We will work to resolve genuine technical issues promptly. This does not constitute a refund but rather technical support to ensure you receive the product you paid for.

After the 24-Hour Window

Refund requests must be made within 24 hours of receiving your completed song. After this period, all sales are final. This includes:

• After 24 Hours: No refunds available regardless of reason
• Spelling Errors: Please review your details carefully before ordering
• Wrong Category: Double-check your category selection during checkout
• Change of Mind: Must be requested within the 24-hour window

The 24-hour window begins when your completed song is delivered to your email, not when you place the order.

Pricing & Value

Our pricing is designed to be extremely affordable compared to alternatives:

• Launch Pricing: $5.99 single song (first 1000 customers)
• Custom Songwriters: $200-500 per song
• Professional Studios: $500-2000+ per song

At 97% savings compared to traditional custom songs, our service provides exceptional value for personalized music. However, the low price point does not change our no-refund policy.

How to Request a Refund

To request a refund within the 24-hour window, contact us at support@personalize-online.com with:

• Your order number or email used for purchase
• Reason for dissatisfaction
• Confirmation that you're within 24 hours of receiving the song

We will process approved refunds within 5-7 business days to the original payment method.

Fraudulent or Abusive Orders

We reserve the right to refuse service or cancel orders that:

• Contain offensive, illegal, or inappropriate content
• Appear to be fraudulent or made with stolen payment methods
• Violate our Terms of Service
• Are placed by users who have previously abused our service

In cases of fraudulent activity, we may issue a refund and ban the account from future use.

Questions or Concerns?

If you have questions about this policy or concerns about your order before purchasing, please contact us:

• Email: support@personalize-online.com
• Website: personalize-online.com

We're here to help ensure you have a great experience, but we cannot offer refunds after your personalized song has been created and delivered.

Agreement

By using Personalize Online and placing an order, you confirm that you have read, understood, and agree to this 24-Hour Refund Policy. Refunds must be requested within 24 hours of receiving your completed song. This policy is part of our Terms of Service.